Dear Customer,

Thank you for your feedback, although we’re truly sorry to hear about your experience.

After checking your order details, we noticed that an incorrect shipping address was provided. Unfortunately, your parcel was not returned to us, and we had not received any prior contact from you informing us that the delivery had failed. Without this crucial information, we were simply not aware that there was an issue.

Please understand that we are always here to help, but we rely on your communication to resolve such matters quickly. We kindly ask that before leaving a negative review, you reach out to our support team. We are more than willing to help you sort out the issue and assist you in claiming a refund if the parcel was indeed undelivered.

Let’s work together now to find a solution. Please contact us directly, and we’ll do everything we can to help.

Kind regards,
Mariusz
Mother Nature Customer Support

Dear Customer,

Thank you for your feedback, although we’re truly sorry to hear about your experience.

After checking your order details, we noticed that an incorrect shipping address was provided. Unfortunately, your parcel was not returned to us, and we had not received any prior contact from you informing us that the delivery had failed. Without this crucial information, we were simply not aware that there was an issue.

Please understand that we are always here to help, but we rely on your communication to resolve such matters quickly. We kindly ask that before leaving a negative review, you reach out to our support team. We are more than willing to help you sort out the issue and assist you in claiming a refund if the parcel was indeed undelivered.

Let’s work together now to find a solution. Please contact us directly, and we’ll do everything we can to help.

Kind regards,
Mariusz
Mother Nature Customer Support

Dear Customer,

Thank you for your feedback, although we’re truly sorry to hear about your experience.

After checking your order details, we noticed that an incorrect shipping address was provided. Unfortunately, your parcel was not returned to us, and we had not received any prior contact from you informing us that the delivery had failed. Without this crucial information, we were simply not aware that there was an issue.

Please understand that we are always here to help, but we rely on your communication to resolve such matters quickly. We kindly ask that before leaving a negative review, you reach out to our support team. We are more than willing to help you sort out the issue and assist you in claiming a refund if the parcel was indeed undelivered.

Let’s work together now to find a solution. Please contact us directly, and we’ll do everything we can to help.

Kind regards,
Mariusz
Mother Nature Customer Support