Return Policy

Last updated: 31 July 2026

We want you to shop with confidence. Mother Nature offers a voluntary 30 day return policy for eligible products purchased directly from mothernature.store. You have 30 days from the date your order is delivered to request a return.

This voluntary policy is in addition to, and does not replace, your statutory consumer rights. Further information is available on our Consumer Rights page.

Eligibility for a voluntary return

To qualify for a return, the product must:

• be the product supplied by Mother Nature;
• be returned within 30 days of delivery;
• be unopened, unused and in the same condition as received;
• have its original seal intact;
• be in its original packaging; and
• be accompanied by an order number, receipt or other proof of purchase.

For health protection and hygiene reasons, supplements and other sealed products cannot normally be returned once their seal has been opened, broken or removed, unless the product is faulty, damaged, incorrectly supplied or your statutory rights otherwise apply.

Products purchased through Amazon, eBay, Etsy or another marketplace must be returned through the platform on which the purchase was made.

How to request a return

Before sending anything back, email us at info@mothernature.store.

Please include:

• your full name;
• your order number;
• the product you wish to return;
• the reason for the return; and
• clear photographs where the product is damaged, defective or incorrect.

Once your return request has been reviewed, we will provide the appropriate return instructions. Please do not send a product back until you have contacted us.

Products returned without prior contact may be delayed or refused where we cannot identify the order or confirm that the return is eligible.

Return address

HEALTHY LIFE SUPPLEMENTS LTD.
65B Derryhirk Road
Unit 3
Dungannon
BT71 6NH
Northern Ireland
United Kingdom

Please do not return an item to any other address shown on a shipping label or previous correspondence unless we have specifically instructed you to do so.

Return postage

If you are returning an eligible product because you changed your mind, ordered the wrong item or no longer want it, you are responsible for the return postage cost.

We do not charge a restocking fee.

We recommend using a tracked postal service and retaining proof of postage. The returned product remains your responsibility until it has been delivered to us.

If we confirm that a product is faulty, damaged in transit or incorrectly supplied, we will provide an appropriate return method or reimburse reasonable return postage where applicable. Please contact us before paying for return postage.

Damaged, defective or incorrect products

Please inspect your order as soon as it arrives.

If your product is damaged, defective or different from the product ordered, contact us promptly at info@mothernature.store.

Please include your order number and clear photographs of:

• the product received;
• the product label;
• the damage or defect;
• the external packaging; and
• the shipping label, where relevant.

Do not dispose of the product or packaging until we have assessed the issue. Depending on the circumstances, we may provide a replacement, refund or another appropriate remedy.

Products damaged after delivery

We cannot accept responsibility for damage caused after delivery by misuse, neglect, accidental damage, improper storage or failure to follow the instructions provided with the product.

Non-returnable products

Unless the product is faulty, damaged, incorrectly supplied or otherwise covered by your statutory rights, we cannot accept voluntary returns of:

• opened or used supplements;
• products with a broken, removed or damaged seal;
• products that are not in their original packaging;
• personalised or specially manufactured products;
• gift cards or vouchers;
• digital products or downloadable content;
• products damaged through misuse, neglect or improper storage; or
• products purchased for commercial resale.

Sale and promotional products

Products purchased during a sale or with a promotional discount may be returned under the same 30 day conditions unless they were clearly identified before purchase as non-returnable and excluding the return is permitted by law.

This does not affect your statutory rights in relation to faulty, damaged or incorrectly supplied products.

Exchanges

We do not normally process direct exchanges for change of mind returns.

The quickest way to receive a different product is to return the original eligible item and place a new order separately.

If we supplied an incorrect or defective product, we may arrange a replacement without requiring you to place another order.

Inspection and refunds

Once your return has been delivered, we will inspect it and notify you whether the refund has been approved.

Approved refunds are normally issued to the original payment method within 3 business days after the returned product has been received and inspected.

Your bank, card provider, PayPal or other payment provider may require additional time to show the refund in your account. This additional processing time is controlled by the payment provider.

A voluntary refund may be reduced or refused where:

• the product does not meet the return eligibility requirements;
• the product has been opened, used, damaged or altered after delivery;
• part of the order is missing;
• the return was sent outside the applicable return period;
• the return cannot be linked to a valid purchase; or
• there is reasonable evidence of fraud, abuse or commercial resale.

Nothing in this section limits any remedy to which you are legally entitled.

Orders returned to sender

Orders returned because an incorrect or incomplete delivery address was supplied, delivery was refused or the parcel was not collected may be refunded after the parcel has been returned to us and inspected.

Original delivery charges and any additional carrier charges may be deducted from the refund where legally permitted and where the return was not caused by an error on our part.

Suspected return abuse

We reserve the right to investigate and, where legally permitted, refuse voluntary return requests involving suspected fraud, repeated misuse of our policies, altered products, false claims, purchases made for resale or attempts to return products that were not supplied by Mother Nature.

This does not restrict statutory rights relating to faulty, damaged or incorrectly supplied goods.

Contact us

Mother Nature Customer Service
Email: info@mothernature.store

HEALTHY LIFE SUPPLEMENTS LTD.
65B Derryhirk Road
Unit 3
Dungannon
BT71 6NH
Northern Ireland
United Kingdom