Orders & Delivery

How quickly do you dispatch orders?

Orders are normally dispatched within 1 business day. During busy periods or public holidays, processing may take up to 3 business days.

How long does delivery take?

UK orders are usually delivered within 2 to 3 working days after dispatch. International delivery normally takes 10 to 12 working days, depending on customs and local postal services.

Can I track my order?

Yes. Where a tracked shipping service has been selected, tracking details will be provided once your order has been dispatched.

---

Products

Where are your supplements made?

Our supplements are manufactured in the United Kingdom under our documented HACCP food safety system.

Do your products contain fillers or binders?

Our formulas are developed with a focus on clean ingredients. Product formulations vary, so please check each product page for the full ingredient list.

Are your capsules vegan?

Most of our capsules use vegan HPMC (Hydroxypropyl Methylcellulose) shells. Please refer to the individual product description for confirmation.

Are your products suitable for vegetarians?

Many of our products are suitable for vegetarians. Please check the product description for individual suitability.

Do you provide Certificates of Analysis (COAs)?

Certificates of Analysis are available for many products upon reasonable request.

---

Returns

Can I return my order?

Yes. We offer a 30 day return policy for eligible unopened products purchased directly from mothernature.store. Please see our Return & Refund Policy for full details.

What if my product arrives damaged?

Please contact us as soon as possible with your order number and clear photographs of the product and packaging. We will investigate and resolve the issue promptly.

---

Subscriptions

Can I cancel my subscription?

Yes. You can cancel your subscription at any time before your next scheduled billing date.

Can I change my subscription?

Yes. You can update your delivery frequency, payment method or shipping address before your next renewal.

---

General

Can I take multiple supplements together?

Many supplements can be taken together, but individual needs vary. If you have a medical condition, are pregnant, breastfeeding or take prescription medication, please consult your healthcare professional before use.

Are food supplements a substitute for a healthy diet?

No. Food supplements should not be used as a substitute for a varied, balanced diet and a healthy lifestyle.

How can I contact you?

You can contact our Customer Service Team at:

Email: info@mothernature.store

We aim to respond to all enquiries within one business day.